Wondering how to get the best out of your staff and how to improve your customers’ experience? Business Skills, Stourbridge College’s employer training arm, has opened up a new retail training facility at the Merry Hill Centre as part of the National Retail Skills Academy.
The Black Country Skills Shop, which is run in partnership with Westfield at Merry Hill, Worcester College, Shrewsbury College and Jobcentre Plus, covers the Black Country region as well as Hereford & Worcester and Shrewsbury.
We offer people employed in retail, as well as those hoping to enter the sector, the opportunity to access nationally recognised training and qualifications, including pre-employment courses, apprenticeships and management programmes.
Tina Dalzell, Skills Shop Manager, said: “Retail is the largest private sector employer in the UK and we are delighted that our application to join the National Skills Academy for Retail was accepted. Our aim is to promote retail in the area as a career and we’re offering pre-employment training, store management programmes and general advice and guidance on how to get ahead in retail.”
We offer retailers:
• Organisational Needs Analysis to identify business needs and skills gaps
• A quality recruitment and training/development service
• Access to a pool of job ready employees
• Apprenticeships
• A Guide to Successful Retailing (Inspired by Mary Portas)
• Retail Ambassador Training
• World Host Customer Service
• Access to funded programmes
• Hospitality Training
If you’re looking at a career in retail we offer:
• Retail Training
• Job Opportunities
• CV Writing
• Interview Techniques
• Information, Advice & Guidance
• Free Support
The Black Country Skills Shop is based in the Lower Mall at the Merry Hill Centre by Harry Ramsdens.
For more information call us on 01384 485875 or email skillshop@bskills.org.
